Declaration of accessibility
The website operator endeavours to make its website accessible in accordance with the Anti-Discrimination Act
externally for the implementation of Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies externally (Official Journal L 327, 2.12.2016, p. 1).
Status of compliance with the requirements
Due to the following incompatibilities and exceptions, this website is only partially compatible with conformance level AA of the ‘Web Content Accessibility Guidelines Web - WCAG 2.2’ or with the applicable European Standard EN 301 549 V2.1.2 (2018-08).
Content that is not accessible
The content listed below is not accessible for the following reasons:
a) Incompatibility with accessibility regulations
The alternative text is missing for some of the images used, meaning that this information is not accessible for screen reader users. This means that the WCAG success criterion 1.1.1 (non-text content) is not fulfilled. We plan to complete these missing labels on an ongoing basis.
Due to the interface connection to external partners, we cannot fully optimise various information (e.g. for products or map services (GoogleMaps, OpenStreet Map, Apple Map) for accessibility.
Some embedded videos do not have subtitles, meaning that the content displayed is not available for deaf users. This means that WCAG success criterion 1.2.2 (subtitles recorded) is not met.
According to an internal review in December 2024, the website does not comply with the provisions of WCAG 2.2 in the following points: heading structure only partially inappropriate, tables partially not optimally implemented, error messages for some external embedded forms sometimes insufficient.
b) Disproportionate load
Our videos are hosted and published on the video platform YouTube or Vimeo. It is not technically possible to provide the required audio descriptions for some of these older videos. This means that WCAG success criterion 1.2.5 (audio description recorded) is not fulfilled. We are of the opinion that a correction would represent a disproportionate burden in terms of accessibility regulations. We plan to publish new videos with subtitles or make them available with text.
c) The content does not fall within the scope of the applicable legislation
Some, mainly older PDF documents and Office documents are not accessible. For example, older PDF documents are not tagged so that they cannot be recognised and used by screen reader users, or only to an insufficient extent. This means that WCAG success criterion 4.1.2 (name, role, value) is not fulfilled.
No comprehensive change is currently planned for older, non-accessible documents that are still exempt from Directive (EU) 2016/2102. Please let us know if you have any difficulties with specific documents. We will make the content accessible on request and replace the documents or add accessible alternatives. For new documents, we endeavour to make them accessible in accordance with WCAG 2.2 and PDF/UA-compliant before publication. Publication of non-accessible documents, such as print versions, will be labelled as such.
No statement can be made regarding the compatibility of third-party PDF content with accessibility regulations.
Live videos are not subtitled. This means that WCAG success criterion 1.2.4 (live subtitles) is not fulfilled. Live videos are exempt from Directive (EU) 2016/2102.
We do not plan to subtitle live videos.
Preparation of this accessibility statement
This statement was created in December 2024
Feedback and contact details
The offers and services on this website are constantly being improved, exchanged and expanded. Usability and accessibility are very important to us. If you notice any barriers that prevent you from using our website - problems that are not described in this statement, deficiencies with regard to compliance with accessibility requirements - please let us know by e-mail. We will check your enquiry and contact you as soon as possible.
Please send all messages and suggestions to the e-mail address given in the legal notice with the subject ‘Report of a barrier in the website’. Please describe the problem and provide us with the URL(s) of the affected website or document.
Enforcement procedure
If you do not receive a satisfactory response from the above-mentioned contact option, you can submit a complaint to the Ombudsman's Office for Accessible Internet and Mobile Applications. The complaint will be examined to determine whether it is a violation of the provisions of the Anti-Discrimination Act by bodies of the province, the municipalities, the associations of municipalities and the self-governing bodies established by provincial law. If the complaint is justified, the ombudsman's office must issue recommendations for action to the province or the legal entities concerned and propose measures to remedy the shortcomings in question. Further information on the complaints procedure can be found on the website of the Ombudsman's Office for Accessible Internet and Mobile Applications.
Optional content
The website operator endeavours to make its website as accessible as possible. A review according to all AA and AAA criteria of WCAG 2.2 is planned.
For information that has not yet been optimised for accessibility on the Internet, please contact us by telephone or e-mail.